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Patient Engagement & the Hybrid Model of Care in Physiotherapy

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Patient Engagement & the Hybrid Model of Care in Physiotherapy

Patient Engagement & the Hybrid Model of Care in Physiotherapy

This course includes
1:07:08 of Course Material (View)
Lifetime access after purchase
Certificate of completion
This course was recorded in June 2020

As COVID-19 brings business to a screeching halt across the country, people are looking for alternatives to in-person services. Healthcare is no exception. Patients looking for routine treatments are avoiding hospital and clinic visits, pushing medical professionals to adopt telemedicine. This means patients can connect to healthcare providers via virtual visits -- and maybe the end of waiting rooms forever. 

The Washington Post projects over 1 billion telehealth visits by the end of 2020. And now that insurers are willing to reimburse claims from telehealth visits, the industry is set to take off. 

In this 60+ minute online course with Ben Fung and Jerry Durham, we will discuss:

  • The critical skills all physiotherapists and healthcare professionals need to develop in a tech-enabled healthcare system
  • Key considerations for engaging patients via telerehabilitation/virtual visits
  • How to market a hybrid model of care to book more new patients and boost profits
The instructors
Dr. Ben Fung
PT, Co-Founder UpDoc Media

With a previous background in Bioengineering & Psychology, Ben has experienced every level of work in clinical healthcare, from laboring as an aide to serving as a program director; in settings such as major trauma hospitals to rural home care.

His career path has thematically revolved around innovation, business strategy, and public roles. Such roles have provided him substantial experience in organizational behavior, public outreach through news media and national conferences, multiple service line developments, market analysis, and operational optimization to which he has also had the privilege in consulting for venture capitalists, healthcare executives, and small business owners.

Ben is currently the COO & Co-Founder for UpDoc Media as well as CFO & Co-Founder for Recharge, a novel blend of Physio, CrossFit, and Mindfulness.

Jerry Durham

Jerry Durham helps Physical Therapy Practice owners engage patients for great results. Following graduation from Physical Therapy school, Jerry practiced in a variety of settings, inpatient and outpatient, from small independent clinics to large hospitals and from the very beginning, Jerry questioned why there wasn’t an emphasis placed on treating patients as individuals, with unique concerns and objectives and why more effort wasn’t being made to develop true relationships with patients.

Jerry’s experiences in these settings fueled his drive to prove that you can increase arrivals, decrease no shows and cancellations and achieve great results all through the relationship between your clinic and your patients.


Course Material included in this course
  • Welcome and Resources
  • Welcome!
  • Introduction
  • Patient Engagement & the Hybrid Model of Care in Physiotherapy
  • Paradigm Shift
  • New Ideas
  • Blue Ocean and Digital Opportunities
  • The New Normal
  • Next Gen PT
  • Feedback
  • Conclusion and What's Next
  • Final Thoughts
  • Book Summary: To Sell is Human by Dan Pink
  • What's Next and Suggested Resources
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